Privacy Policy

Last updated: 2026-05-12

This Privacy Policy explains how Shanti Nursing Home ("we", "our", "us") handles personal information collected through our website (https://www.shantinursinghome.in) and our in-clinic services. We take patient confidentiality seriously — medical information you share with us is protected and never sold.

Information we collect

Appointment form data: name, age, phone, email, preferred date / time, appointment type and reason for visit — entered by you on the booking form.
WhatsApp / phone enquiries: the contact details and any messages you send us.
Website analytics: via Google Analytics — anonymised page views, device type, approximate location (city level), referring site. No personally identifiable information is sent to Google Analytics from form fields.
In-clinic medical records: history, examination findings, investigations, prescriptions, and follow-up notes — collected only during clinical care.

How we use this information

To schedule and confirm appointments.
To deliver clinical care and follow-up.
To send appointment reminders or reports when requested.
To improve the website and patient experience (aggregated analytics only).

What we do NOT do

We do not sell, rent or share your personal data with third-party marketers.
We do not disclose medical records to anyone without your consent, except where required by law.
We do not run targeted advertising based on your clinic data.

Third-party services

We use Google Analytics (privacy policy: policies.google.com/privacy) for website analytics, and email-delivery providers (Resend / Nodemailer) for appointment-form notifications. These providers process limited technical data on our behalf.

Cookies

We use minimal cookies — mainly for Google Analytics. You can disable cookies in your browser settings; the site will still work.

Data retention

Appointment-form submissions are kept only as long as needed to schedule and follow up on care. Medical records are retained in line with Indian medical-record retention norms.

Your rights

You can request a copy of your records, correction of any inaccuracies, or deletion of your contact information from our systems (where legally permitted). Email us at info@shantinursinghome.in.

Contact

Shanti Nursing Home, Circular Road, Opposite Private Ward, SBD Hospital, Prakashpuram, Saharanpur, Uttar Pradesh 247001.
Phone: +91-9410805042, +91-9412230586. Email: info@shantinursinghome.in.